Designed by Kelly Emrick, DHSc, PhD, MBA

To use the RCM Cycle Dashboard, start by clicking through the six stages in the left “Revenue cycle flow” track, beginning with Pre Service and moving step by step to Monitoring and Improvement, treating each selection as a teaching stop. When you click a stage, the right panel updates with a plain-language explanation of what happens in that phase, along with common failure points, so leaders can show staff where revenue leakage, denials, and patient dissatisfaction typically originate. After you orient the learner to the workflow, open the Scenario Lab and adjust the sliders to demonstrate cause and effect across the cycle, for example, lower prior authorization completion or clean claim rate, and watch how denial dollars rise. Days in A/R lengthen, then reverse the change to show how front-end discipline accelerates cash. Use the Exports tab for practical teaching artifacts: export a CSV snapshot for a huddle recap, export a JSON scenario to save a “case study” configuration for future training, and import a scenario to replay the same lesson with another team. When you need a quick handout, use the one-page brief button to generate a printable summary that captures the selected stage, the scenario settings, and the KPI proxy outputs, which works well for weekly revenue cycle reviews. The most effective teaching approach is to run the dashboard twice, first as a clean walkthrough of the flow, then as a simulation where learners intentionally “break” one upstream control (eligibility, prior authorization, documentation, coding, or scrubber performance) and observe how the problem surfaces downstream as denials, underpayments, and delayed patient collections. I also built a 25-question multiple-choice practice test below.