Healthcare Leadership & Management & AI EXpert

Patient Financial Leakage Infographic

Designed by Kelly Emrick, DHSc, PhD, MBA

Health Advisors Analytics

Leakage Mitigation Taskforce

Annual Revenue Opportunity

Recoverable by reducing leakage by 15%

$42.5 M

Current Capture Rate: 35% (Target: 50%)

Network Integrity Profile

Ratio of retained services vs. leakage. Note the 32% unsanctioned rate.

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Leakage Volume by Specialty

Orthopedics and Cardiology show the highest financial impact.

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Why Patients Leave

  • 1. Availability: >14 day wait increases leakage by 60%.
  • 2. Convenience: Proximity matters for chronic care.
  • 3. Friction: Manual referrals cause drop-offs.

The “Leakage Pentagon”

The Referral Black Hole

Without closed-loop interoperability, patients are burdened with coordinating their own care.

Critical Insight:

45% of leakage occurs because the patient was never contacted.

PCP Consultation

Referral Order Entry

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The Gap (3-5 Days)

Patient searches “doctors near me”

Competitor Selection

Projected Retention

Access vs. Leakage

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