Radiology Leadership Research · Interactive Dashboard

Operational and Financial Metrics for the Radiology Manager

Busy is not productive. The statistics, formulas, starting thresholds, and calculators radiology leaders need for 2027, organized through Dr. Emrick’s IMAGING Performance Framework.

  • Kelly Emrick, DHSc, PhD, MBA, BSRT(ARRT)R
  • As of November 6, 2026
  • Seven domains
  • Nine calculators
  • 2027 CMS final rules
Cover of the report Operational and Financial Metrics for the Radiology Manager

Guiding principle

Busy is not productive.

Radiology departments rarely lack volume. They lack the right denominators. A department can post record exam counts in the same quarter its scanners run late, its reading worklist ages past clinical usefulness, its denials climb, and its contribution margin per scanner hour falls. Volume measures activity. Performance lives in ratios: completed exams per staffed scanner hour, final reports inside target at the 90th percentile, cash collected per exam performed, and margin per unit of the scarcest resource.

2.31%2027 conversion factor cutNon-APM PFS conversion factor falls from $33.4009 to $32.6286 on January 1, 2027.Source: AHA, 2026a; ACC, 2026
40%Site-neutral payment rateNon-contrast imaging in excepted off-campus PBDs is paid at 40% of the OPPS rate.Source: AHA, 2026b; ACR, 2026a
+177%Turnaround increase, 2014 to 2024Mean Medicare outpatient interpretation turnaround rose from 2 h 11 min to 6 h 1 min.Source: HPI, 2026a
19.4%CT technologist vacancyAn all-time high in the ASRT 2025 staffing survey.Source: Allegretto, 2025
20.5%Advanced imaging PA denials overturnedAbout five times the 4.1% overturn rate for all other services.Source: AuntMinnie, 2026b
$362KAnnual gain, one MRI scannerFive minutes off the slot and four points off lost slots, with no new equipment.Source: Section 12 worked example

The centerpiece

Dr. Emrick’s IMAGING Performance Framework

Seven domains that follow the patient and the dollar from order to margin: Intake and Access, Machine Capacity, Assigned Workforce, Getting It Right, Interpretation, Net Revenue, and Gross Margin. Every metric has one home, and the domains are read in the order problems propagate.

01

Five findings leaders should act on

  1. 1

    Access is a statistic, not a feeling.

    No-show risk rises with scheduling lead time, from 2.71% at one week to 9.46% at six months in a 2.9 million visit study (Rosenbaum et al., 2018). Lead time is therefore both a revenue and an equity variable.

  2. 2

    Utilization above roughly 85% buys volume with time.

    Queueing mathematics shows that waiting grows nonlinearly as utilization approaches 100%. A scanner or reader run at 90% carries about nine times the relative queue of one run at 50%, which is why high utilization and long waits travel together.

  3. 3

    The mean hides the patient who waited.

    Report turnaround as a median and 90th percentile by priority class. Averages conceal the tail that emergency physicians and referring clinicians actually experience.

  4. 4

    Revenue is a chain, and every link leaks.

    Net revenue per exam depends on contracted yield, charge capture, authorization, denial, and collection. Independent review overturns advanced imaging prior authorization denials about five times as often as denials for other services (20.5% versus 4.1%), so a disciplined appeal program is a measurable revenue tactic (AuntMinnie, 2026b).

  5. 5

    Margin must be measured per scanner hour, not per exam.

    When time on the table is the scarce resource, the right question is which exam mix and slot design produce the most contribution per staffed hour. The worked example shows a single MRI scanner gaining about $362,000 in annual contribution from a five-minute slot reduction and a four-point drop in lost slots, with no new equipment.

02

Radiology operating indicators at a glance

As of November 6, 2026. Hover or focus any counter above for its source.

Table 1. Radiology operating indicators at a glance (as of November 6, 2026)
IndicatorLatest figureSource
2027 Medicare PFS conversion factor (non-APM)$32.6286, down 2.31% from $33.4009AHA, 2026a; ACC, 2026
2027 conversion factor (qualifying APM participants)$32.9548, down 1.83%ACC, 2026; AHA, 2026a
Site-neutral imaging without contrast, excepted off-campus PBDs40% of OPPS rate; about $260 million in 2027AHA, 2026b; ACR, 2026a
2027 OPPS conversion factor (final)$99.970; net OPPS update 2.3%ACR, 2026a; AHA, 2026b
Interpretation turnaround, Medicare outpatient, 2014 to 2024Up 177% (2 h 11 min to 6 h 1 min)HPI, 2026a; Radiology Business, 2026a
Technologist vacancy rate, 2025CT 19.4%; MRI 17.4%; radiography 15.6%ASRT survey via Allegretto, 2025
Outpatient imaging no-show rate3.25% overall; MRI 3.70%; mammography 6.99%Rosenbaum et al., 2018
Radiography reject rate target8%; investigate above 10% or below 5%Little et al., 2023 (AAPM TG-305)
Median days in accounts receivable, radiology practicesNearly 31 days; about 16% older than 120 daysRBMA 2023 survey via Radiology Business, 2023
Advanced imaging prior authorization denials overturned20.5% versus 4.1% for all other servicesAuntMinnie, 2026b
03

Why radiology needs its own statistics

First

A chain of queues

An exam waits for authorization, a slot, the waiting room, the table, the reading worklist, and then the billing cycle. Each queue has its own arrival rate, service time, and variability, and delays at any link pass downstream. Statistics that describe queues are more useful than statistics that describe totals.

Second

Asset constrained

A 3T MRI scanner, a CT unit, and a reading radiologist are expensive, finite resources whose hours cannot be stored. An unused slot at 2 p.m. cannot be sold at 4 p.m. Time is the core denominator: exams per staffed hour of the constrained resource, and what each hour earned.

Third

Two businesses joined at the image

The technical component (equipment, technologists, space, supplies) and the professional component (radiologist interpretation) are paid for, staffed, and often owned differently. Leaders need statistics for both components and for the handoff between them.

How to use this dashboard

  • 2027 Environment sets the payment and workforce context.
  • Statistics Lab teaches the seven statistical rules with live demonstrations.
  • The IMAGING Model is Dr. Emrick’s seven-domain framework, with every metric, formula, reference point, and tactic.
  • Worked Example, Access & Queue Tools, and Payment & Revenue Tools hold nine calculators you can run on local data.
  • IMAGING Scorecard grades your values against the starting thresholds; 90-Day Plan turns them into action.
2.1

Professional payment: a lower conversion factor on January 1

Medicare physician payment equals the sum of geographically adjusted work, practice expense, and malpractice RVUs multiplied by the conversion factor. For 2027, CMS finalized $32.9548 for qualifying APM participants and $32.6286 for everyone else (ACC, 2026). Most of the decline reflects the expiration of the one-year 2.5% increase Congress provided for 2026 (Medical Economics, 2026). CMS also continues the 2.5% work RVU efficiency adjustment introduced for 2026 (ACR, 2026b). The final rule was published November 4, 2026, with Federal Register publication scheduled for November 9, 2026 (CMS, 2026).

Table 2. Medicare physician fee schedule conversion factors, 2026 versus 2027
Conversion factorCY 2026CY 2027 finalChangePer 1,000 total RVUs
Non-APM (most radiologists)$33.4009$32.6286−2.31%$33,400.90 to $32,628.60 (−$772.30)
Qualifying APM participant$33.5675$32.9548−1.83%$33,567.50 to $32,954.80 (−$612.70)

Percent changes and per 1,000 RVU amounts computed for the report from the published conversion factors. Specialty-level impacts also depend on RVU revaluation; in July, CMS projected +2% for diagnostic radiology under the proposed rule (ACR, 2026c). Confirm final code-level impacts against the CMS and ACR final impact tables.

Conversion factor, 2026 versus 2027

Source: ACC, 2026; AHA, 2026a.

2.2

Technical payment: site-neutral imaging arrives

Beginning January 1, 2027, CMS pays the physician fee schedule equivalent rate (40% of the OPPS rate) for imaging services without contrast assigned to APCs 5521 through 5524 when furnished in excepted, grandfathered off-campus provider-based departments (ACR, 2026a; AHA, 2026b). Affected services include certain bone density, radiography, ultrasound, CT, and MRI codes; the proposal also named composite APCs 8004, 8005, and 8007 and exempted rural sole community hospitals (Phelps Dunbar, 2026).

40%of the OPPS rate for affected non-contrast imaging
$260Mestimated reduction in the first year
$99.970final 2027 OPPS conversion factor
2.3%net OPPS update for 2027

The policy follows site-neutral payment for clinic visits in 2019 and drug administration in 2026, and KFF notes that savings would be far larger if site-neutral payment were extended to on-campus departments (KFF, 2026). For a hospital imaging leader this creates a new, site-specific statistic: site-neutral revenue at risk, equal to Medicare non-contrast exam volume in the affected APCs at excepted off-campus locations × the current OPPS payment × 60%.

2.3

Interpretation capacity: the decade-long climb in turnaround

The Neiman Institute analyzed 2.9 million Medicare fee-for-service office and hospital outpatient imaging studies and found that the interval between imaging and interpretation rose 177% from 2014 to 2024, with 92% of the increase occurring from 2022 to 2024 (HPI, 2026a). The observational design cannot identify causes and the measure is based on calendar days, but the pattern is consistent with a workforce operating near capacity.

Increase in mean interpretation turnaround by modality, 2014 to 2024

Figure 1 rebuild. Data: HPI (2026a) via AuntMinnie (2026a).

View the published figure
Published Figure 1: interpretation turnaround grew across every modality
Figure 1. Increase in mean interpretation turnaround by modality, Medicare fee-for-service outpatient imaging, 2014 to 2024.
20142 h 11 minmean turnaround
20246 h 1 minmean turnaround
20141.97%read one or more days later
20247.39%read one or more days later

CT and MR saw the largest increases. Note the measure itself: a mean, which Section 3.2 warns can hide the tail. Recomputed from the printed minute-level endpoints, the increase is 175.6%; the published 177% reflects unrounded source data. See the verification ledger.

2.4

Workforce: vacancies remain near record highs

The ASRT 2025 survey found CT at an all-time high vacancy rate of 19.4%, MRI rising to 17.4%, and bone densitometry more than doubling to 16.3%, while radiography, sonography, and mammography improved modestly (Allegretto, 2025). The response rate was 2.6% of more than 18,000 managers, so read the figures as direction and magnitude rather than precise national estimates (Iversen, 2025a).

Technologist vacancy rates by discipline, 2023 and 2025

Figure 2 rebuild. Data: ASRT (2025) via Allegretto (2025).

View the published figure
Published Figure 2: technologist vacancy rates
Figure 2. Technologist vacancy rates by discipline, 2023 and 2025.
25.7%projected radiologist supply growth, 2023 to 2055
26.9%projected imaging demand growth (upper estimate), 2023 to 2055
~50%higher radiologist attrition since 2020

Axis Imaging News, 2025; Iversen, 2025b.

2.5

Demand and value: more work for less real payment

+13%imaging RVUs per Medicare beneficiary, 2005 to the 2021 peak
−48.3%inflation-adjusted Medicare radiologist reimbursement, 2005 to 2025
3.8×maximum versus minimum commercial price, same hospital
2.4×commercial versus Medicare Advantage imaging price, same hospital and insurer

AuntMinnie, 2026c; Jiang et al., 2022; Radiology Business, n.d. These spreads mean the payer and contract mix behind an exam can matter as much as the exam itself.

3

Statistical foundations for radiology leaders

Seven lessons form the statistical grammar of the report and of this dashboard. Each is stated as a rule, explained, and demonstrated live with a radiology example.

3.1

Every rate needs an honest denominator

A no-show rate computed against all scheduled appointments, including those canceled a week in advance, will look better than one computed against appointments still on the schedule 24 hours before the exam. Neither is wrong, but they answer different questions and cannot be compared. Display, beside every rate, the exact numerator, denominator, time window, and population.

Denominator demonstration

Same numerator, two denominators.

No-shows ÷ all booked4.00%
No-shows ÷ still scheduled at 24 h4.88%
Apparent difference0.88 points
3.2

Report the median and the 90th percentile, not the mean

Operational times in radiology are right-skewed: most exams are read quickly, and a minority wait a very long time. The mean is pulled toward the tail and describes almost no actual patient. The median describes the typical exam; the 90th percentile (p90) describes the patient and clinician who waited longest among routine cases. An ED study reported a median radiology turnaround of 91 minutes before an intervention and 50 minutes after, with interquartile ranges of 45 to 256 and 30 to 106 minutes (van der Linden et al., 2019). A companion statistic is the tail ratio, p90 ÷ median: near 2 suggests a stable process; 4 or more signals a backlog forming at certain hours or worklists.

Skewed distribution demonstration

Move the sliders. Watch the mean drift away from the typical exam while the median holds.

Median60 min
Mean…
p90…
Tail ratio…

Run with JavaScript enabled to simulate 600 studies.

Simulated lognormal sample of 600 studies with a fixed random seed; teaching demonstration only.

3.3

Weight volume by work

An MRI of the brain with and without contrast and a two-view chest radiograph are each one exam, but they consume very different scanner, technologist, and radiologist time. Raw exam counts misstate productivity whenever the case mix shifts. For the professional component use work RVUs per clinical FTE; for the technical component use total RVUs or a local weighted exam unit based on standard table minutes. Dividing weighted volume by worked hours gives a productivity ratio you can compare across months.

Weighted volume demonstration

Illustrative month-over-month mix shift. Edit any cell.

Exam counts and standard table minutes (illustrative)
Exam familyStandard minutesMonth AMonth B
Radiograph, chest two views
CT abdomen and pelvis
MRI brain with and without
Ultrasound abdomen
Technologist worked hours
Raw exams per worked hour, A1.31
Raw exams per worked hour, B1.41
Weighted hours per worked hour, A0.396
Weighted hours per worked hour, B0.386

Raw volume says productivity rose 7.1%. Work-weighted volume says it fell 2.5%. The mix shifted toward short exams.

3.4

Read variation on a run chart before reacting

Every operational measure varies from week to week. Leaders who react to each movement create noise and erode trust. Plot the measure over time with its center line and control limits set at about three standard deviations. Treat a point outside the limits, or a sustained run of points on one side of the center line, as a signal worth investigating. Treat everything else as common cause variation that requires a process change, not a reprimand.

Control chart with signal rules

Weekly median ED CT turnaround (minutes), 26 weeks. Choose a scenario.

Common cause variation only. No signal: do not react to individual weeks.

Center line and limits from the first 13 weeks (baseline). Sigma estimated from the average moving range ÷ 1.128. Signal rules applied: any point beyond 3 sigma; a run of 8 consecutive points on one side of the center line. Illustrative data.

3.5

Queues follow two laws leaders should know

Little’s Law states that the average number of items in a system equals the arrival rate × the average time each item spends in the system (Little, 1961). If 40 studies per hour arrive and the average study waits 1.5 hours for a final report, the worklist holds about 60 unread studies; to bring the average to 45 minutes, hold it to about 30. Kingman’s approximation shows queue waiting time grows in proportion to u ÷ (1 − u), multiplied by terms for the variability of arrivals and service times (Kingman, 1961). Variability steepens the curve, so standardizing protocols and slot lengths shortens waits even when utilization does not change.

Little’s Law

Turn a turnaround target into a worklist limit.

Unread worklist now60.0
Worklist limit at target30.0

Kingman’s utilization curve

Slide utilization; adjust variability.

u ÷ (1 − u)5.67
Versus 50% utilization5.7×
ZoneTight

Relative queue wait as a function of utilization

Figure 3 rebuild. At 70% the term equals 2.3; at 80%, 4.0; at 85%, 5.7; at 90%, 9.0; at 95%, 19.0.

View the published figure
Published Figure 3: queues do not grow in a straight line
Figure 3. Relative queue wait as a function of utilization. The steep rise above roughly 85% explains why fully booked scanners and fully loaded reading shifts produce long waits.
3.6

Contribution margin and break-even

Contribution margin per exam is net revenue per exam minus the variable cost of performing it. Break-even volume equals fixed costs for the period ÷ contribution margin per exam. Because fixed costs dominate imaging, each exam above break-even contributes almost its entire margin to the bottom line, and each lost slot subtracts it. When scanner time is the constraint, the key metric becomes contribution margin per scanner hour.

Break-even in three numbers

Defaults from the Section 12 worked example.

Contribution margin per exam$425
Break-even exams per week47.9
3.7

Separate volume, rate, and mix

When revenue changes, decompose the change before explaining it. Volume variance equals the change in exam count × the prior average revenue per exam. Rate and mix variance equals the change in average revenue per exam × the current exam count. In the example below the department grew, but each exam earned less; the second number is what a 2027 conversion factor cut or a payer mix shift would produce. A further split separates pure price from mix by repricing current volume at prior rates.

Table 3. Revenue variance decomposition, illustrative example
ComponentFormulaResult
Prior period revenue10,000 exams × $480$4,800,000
Current period revenue10,600 exams × $465$4,929,000
Volume variance(10,600 − 10,000) × $480+$288,000
Rate and mix variance($465 − $480) × 10,600−$159,000
Total changeSum of variances+$129,000

Designed by Kelly Emrick, DHSc, PhD, MBA, BSRT(ARRT)R

The IMAGING Performance Framework

A seven-domain model that follows the patient and the dollar from order to margin. Its purpose is practical: to give leaders a single, memorable map in which every metric has one home, every domain answers one question, and the domains are read in the same order that problems propagate. A delay in Intake becomes idle capacity in Machine; a staffing gap in Assigned Workforce becomes a late read in Interpretation; a missing authorization at Intake becomes a denial in Net Revenue; and every one of these reaches Gross Margin.

Teal domains describe operationsCopper domains describe financial results

How problems propagate

Choose a failure to trace its path across the framework.

Select a scenario above. The path lights across the map.

View the published figure
Published Figure 4: the IMAGING Performance Framework
Figure 4. The IMAGING Performance Framework. Teal domains describe operations; copper domains describe financial results.
Table 4. The IMAGING Performance Framework at a glance
DomainLeadership questionCore statistics
I: Intake and AccessCan patients get in, on time, with the paperwork done?Days to third next available; order-to-exam days; no-show rate; backfill rate; authorization-on-file rate
M: Machine CapacityIs the equipment available and working at its potential?Exams per staffed scanner hour; slot and productive utilization; on-time starts; room turnover; uptime
A: Assigned WorkforceIs staffing matched to demand at a sustainable cost?Vacancy rate; worked hours per weighted exam; premium labor share; turnover; radiologist wRVU per FTE
G: Getting It RightIs the image right the first time, at the right dose?Reject rate; technical recall rate; protocol compliance; dose outliers; safety events per 10,000 exams
I: InterpretationIs the read timely, accurate, and acted upon?Exam-complete-to-final median and p90; unread worklist; peer learning yield; follow-up completion
N: Net RevenueAre we paid what we earned, and how fast?Net revenue per exam; payer yield versus Medicare; denial rate; days in AR; net collection rate; site-neutral exposure
G: Gross MarginDoes each exam, and each scanner hour, cover its cost?Cost per exam (TDABC); contribution margin per exam and per scanner hour; break-even volume
4

Domain pages

Select a letter above or on the map. Each page holds the statistics table, the evidence, a figure or tool, and a tactic checklist you can tick as tactics go into place.

I

Section 5 · Operations

Intake and Access

Can patients get in, on time, with the paperwork done?

Access is where radiology first creates or destroys value. Every day an exam waits is a day of diagnostic delay for the patient, a day of exposure to no-show risk for the department, and, in competitive markets, a day the referral can leak to another provider.

Table 5. Intake and Access statistics

Days to third next available appointment

FormulaCalendar days from today to the third open slot, by modality and exam length

Reference pointStarting target of 7 days or less for routine outpatient MRI and CT

Local; informed by Daye et al., 2018

Order-to-exam wait days

FormulaExam date minus order date; report median and p90

Reference pointMean 7.95 days in an outpatient MRI cohort

Daye et al., 2018

Delayed-order rate

FormulaExams performed more than 10 days after the provider’s expected date ÷ exams ordered

Reference pointClose to 50% of outpatient MRI orders in a quaternary system

Lacson et al., 2024

No-show rate

FormulaNo-shows ÷ appointments still scheduled 24 hours before the exam

Reference point3.25% overall; MRI 3.70%; mammography 6.99%; radiography 1.24%

Rosenbaum et al., 2018

Late cancellation and backfill rate

FormulaSlots vacated within 48 hours that were refilled ÷ slots vacated within 48 hours

Reference pointLocal; track weekly

Local

Authorization-on-file rate

FormulaExams with verified authorization 48 hours before the exam ÷ exams requiring authorization

Reference pointLocal; payers must answer standard requests within 7 days and urgent within 72 hours

CMS-0057-F; Radiology Business, 2024

What the evidence says

The largest study of imaging no-shows, 2,893,626 outpatient visits at the University of Washington from 2000 to 2015, found an overall no-show rate of 3.25%, with wide variation by modality and by scheduling lead time (Rosenbaum et al., 2018). Exams booked six months ahead had a 9.46% no-show rate, compared with 5.26% at 30 days and 2.71% at one week (Figure 5).

In an outpatient MRI cohort at Massachusetts General Hospital, waits of 7 to 21 days raised the odds of a missed appointment by 39% and waits over 21 days by 77%; missed appointments were also more likely among Black and Hispanic patients and patients with lower socioeconomic status (Daye et al., 2018). Access is therefore both an equity and an efficiency measure.

Population matters. Another team reported a baseline outpatient MRI no-show rate of 19.3%, which a predictive model with targeted telephone reminders reduced to 15.9%; patients who could not be reached had a no-show rate of 40.3% (Chong et al., 2020). Benchmark against your own history and similar populations rather than a single national number.

No-show rates by modality and lead time

Figure 5 rebuild. Data: Rosenbaum et al. (2018).

View the published figure
Published Figure 5: the longer the wait, the emptier the slot
Figure 5. Outpatient imaging no-show rates by modality and by scheduling lead time.

Operating tactics 0 of 6 in place

M

Section 6 · Operations

Machine Capacity

Is the equipment available and working at its potential?

The scanner is the department’s most expensive fixed asset and its hours are perishable. Machine statistics answer two questions: how much of the available time is used, and how much output each used hour produces.

Table 6. Machine Capacity statistics

Staffed scanner hours

FormulaHours per week the scanner is open and staffed

Reference pointLocal; extend where demand exceeds supply before buying equipment

Local

Slot utilization

FormulaScheduled minutes ÷ staffed minutes

Reference pointStarting target 80% to 90% (see Figure 3 on queue risk)

Local; Kingman, 1961

Productive utilization

FormulaTable-time minutes of completed exams ÷ staffed minutes

Reference pointGap to slot utilization reveals no-shows, delays, and turnover

Local

Exams per staffed scanner hour (MRI)

FormulaCompleted exams ÷ staffed hours

Reference point1.25 per unit hour nationally in Canada, 2022 to 2023; site averages up to 2.32

CDA-AMC, 2024; 2025

On-time start rate

FormulaExams starting within 5 minutes of schedule ÷ exams

Reference point77% at an optimized MRI facility versus 50% and 63% at reference sites

RSNA News, 2025

Room turnover

FormulaTable-off of one patient to table-on of the next

Reference pointAbout 12 minutes reduced to about 2 minutes with two-table rooms

RSNA News, 2025

Uptime

Formula(Contracted base hours − unplanned downtime) ÷ base hours

Reference pointOEM guarantees of 98% and up to 99% on premium plans

Siemens Healthineers, n.d.; Philips, 2025

Downtime cost

FormulaLost exams × contribution margin + recovery costs

Reference pointCompute locally; do not import vendor estimates

This report

What the evidence says

Throughput benchmarks are scarce and setting-dependent. Canada’s national imaging inventory reported an average of 1.25 MRI exams per unit per hour in 2022 to 2023, with a range of 0.89 to 1.68 across jurisdictions, and earlier found that fixed units outperformed mobile units (1.88 versus 1.05 exams per hour at the site level) (CDA-AMC, 2024; 2025). These figures are orientation rather than targets, because exam mix, field strength, and protocol length differ widely.

The stronger evidence concerns design. At Mass General Brigham, an optimized outpatient MRI facility with three scanners, two dockable tables per scanner, and dedicated preparation bays achieved 77% on-time starts against 50% and 63% at two reference facilities, and shortened turnaround for common brain and spine protocols by roughly 2 to 6 minutes per exam (RSNA News, 2025).

At UW Health, a two-door, two-table smart suite reduced room turnover from about 12 minutes to about 2 and shortened the standard slot from 30 to 20 minutes (RSNA News, 2025).

MRI exams per unit hour: orientation, not targets

CDA-AMC (2024; 2025). Worked example values are illustrative assumptions from Section 12.

Operating tactics 0 of 6 in place

A

Section 7 · Operations

Assigned Workforce

Is staffing matched to demand at a sustainable cost?

Labor is imaging’s highest controllable cost and the binding constraint on both scanning and reading. Workforce statistics must show whether staffing matches demand hour by hour, whether it is sustainable, and what it costs per unit of work.

Table 7. Assigned Workforce statistics

Vacancy rate

FormulaOpen budgeted positions actively recruited ÷ budgeted positions

Reference pointCT 19.4%; MRI 17.4%; radiography 15.6%; sonography 12.4% (2025)

Allegretto, 2025

Worked hours per weighted exam

FormulaTechnologist worked hours ÷ weighted exam units

Reference pointLocal trend; compare like modalities only

Local

Staffing-to-demand match

FormulaTechnologists on duty by hour ÷ expected exams by hour

Reference pointLocal; plot both curves on one chart

Local

Premium labor share

Formula(Overtime + agency hours) ÷ total worked hours

Reference pointLocal target; rising share signals structural gap

Local

Labor cost per exam

Formula(Wages + benefits + premium pay) ÷ completed exams

Reference pointMedian wages: radiologic technologists $80,110; MRI technologists $95,480 (May 2025)

BLS, 2026

Radiologist wRVU per clinical FTE

FormulaAnnual wRVUs ÷ clinical FTE

Reference pointMedian about 12,500; 75th percentile about 43% above the 25th

Becker’s, 2025

Radiologist attrition

FormulaRadiologists leaving practice ÷ radiologists at start of year

Reference pointRose from 1.1% (2014) to 2.5% (2022)

AuntMinnie, 2026d

What the evidence says

The ASRT 2025 survey found CT at an all-time high vacancy rate of 19.4%, MRI rising to 17.4%, and bone densitometry more than doubling to 16.3%, while radiography, sonography, and mammography improved modestly (Allegretto, 2025). The response rate was 2.6% of more than 18,000 managers, so read the figures as direction and magnitude (Iversen, 2025a).

Vacancy rates understate the operational gap when positions are frozen rather than posted, so also track the coverage gap: staffed technologist hours short of the hours the template requires.

Radiologist productivity data vary by source and setting. One 2025 analysis placed median annual radiology wRVUs at 12,500, the highest of any specialty it reported, with a 43% spread between the 25th and 75th percentiles (Becker’s, 2025). Because a wRVU benchmark rewards volume without regard to complexity, subspecialty, call burden, or non-interpretive work, pair it with quality and turnaround measures.

2025 vacancy and change since 2023

ASRT (2025) via Allegretto (2025). Change in percentage points.

Operating tactics 0 of 5 in place

G

Section 8 · Operations

Getting It Right

Is the image right the first time, at the right dose?

Acquisition quality is an operational statistic because every repeated image, recalled patient, or incomplete exam consumes capacity twice. It is also a safety statistic because repeats add dose and delay.

Table 8. Getting It Right statistics

Radiography reject rate

FormulaRejected images ÷ total images acquired (vendor-neutral capture)

Reference pointTarget 8%; investigate above 10% or below 5%; pediatric target 5%, upper 7%

Little et al., 2023

Technical recall rate

FormulaPatients recalled for technically inadequate exams ÷ exams

Reference pointLocal; track by modality and technologist

Local

Incomplete exam rate

FormulaExams stopped early (claustrophobia, motion, IV failure) ÷ exams started

Reference pointLocal; pair with sedation and anxiety-support data

Local

Protocol compliance

FormulaExams performed on the approved protocol ÷ exams

Reference pointLocal; governed by protocol committee

Local

CT dose index outliers

FormulaExams above the local alert or diagnostic reference level ÷ CT exams

Reference pointCompare with registry benchmarks for the same exam type

Local; registry

Safety events per 10,000 exams

FormulaReportable MRI safety, contrast reaction, and extravasation events × 10,000 ÷ exams

Reference pointLocal; monitor on a control chart

Local

What the evidence says

AAPM Task Group 305 notes that published reject rate targets vary; the Conference of Radiation Control Program Directors suggests 5% to 7%, while AAPM Report 151 recommends a target of 8% with investigation thresholds of 10% and 5% (Little et al., 2023). A rate that is too low can signal that radiologists are receiving poor images rather than repeats.

TG-305 also notes that several sites reported higher reject rates after moving from computed radiography to flat panel digital radiography, making measurement more, not less, important in a digital department. A centralized reject database and standardized reject categories helped one academic center reduce its reject rate from 24.5% to 13% (AuntMinnie, 2017).

Measurement is also becoming part of payment policy. In the 2027 Quality Payment Program proposal, CMS proposed diagnostic radiology core measures, including exposure dose indices, patient exposure optimization, and appropriate follow-up imaging (AuntMinnie, 2026e). Confirm the final measure list in the final rule.

Where your reject rate sits

9.0%: amber. Above the 8% target; investigate before it reaches 10%.

Zones: AAPM Report 151 via TG-305 (Little et al., 2023). Academic center example: AuntMinnie, 2017.

Operating tactics 0 of 4 in place

I

Section 9 · Operations

Interpretation

Is the read timely, accurate, and acted upon?

The report is what the referring clinician and the patient actually receive. Interpretation statistics must measure timeliness from the clinician’s point of view, accuracy in a way that encourages learning rather than concealment, and whether recommendations are carried out.

Table 9. Interpretation statistics

Exam complete to final report

FormulaFinal signature time minus exam completion time; median and p90 by priority and patient class

Reference pointED CT median 58 minutes with on-site radiologist versus 81 minutes without

Radiology Business, 2026b

Next-day read share (outpatient)

FormulaStudies finalized one or more calendar days after acquisition ÷ studies

Reference pointRose from 1.97% (2014) to 7.39% (2024) in Medicare outpatient data

Radiology Business, 2026a

Unread worklist (work in process)

FormulaCount of unread studies at a moment; target = arrival rate × target turnaround

Reference pointLittle’s Law; set by priority

Little, 1961

Report-before-view rate

FormulaStudies finalized before the ordering clinician first opened the images ÷ studies

Reference pointMore than half of ED CT studies in one PACS audit

AuntMinnie, 2015

Peer learning yield

FormulaCases submitted with learning value ÷ radiologist per month

Reference pointRandom review reports far fewer discrepancies than external or blinded review

Merritt & Baram-Clothier, 2010; Yacoub et al., 2019

Actionable incidental finding follow-up completion

FormulaRecommended follow-ups completed by due date ÷ recommendations issued

Reference pointAbout one third lack documented completion; ED rates as low as 17%

Kadom et al., 2022

What the evidence says

Timeliness. In a study of 13,533 emergency CT exams from July 2025 through June 2026, median scan-to-final-report time was 58 minutes when a radiologist was on site and 81 minutes when reads were completed off site (Radiology Business, 2026b). A PACS audit at Staten Island University Hospital found that in more than half of ED CT cases the report was ready before the images were first viewed, or the images were never opened (AuntMinnie, 2015). That metric shifts the target from as fast as possible to ready when it is needed.

Accuracy. External expert review of randomly selected cases from 42 radiologists found significant error rates of about 3% to 4%, up to ten times the rates reported through internal RADPEER review (Merritt & Baram-Clothier, 2010). When one department embedded blinded, randomized peer review into PACS, the mean reported significant discrepancy rate per radiologist rose from 0.19% to 0.93% (Yacoub et al., 2019). Low reported discrepancy rates may be a measurement artifact; discrepancy data should support learning and system redesign, never ranking (Lee et al., 2020).

Follow-up. As many as a third of actionable incidental findings lack documented completion, with emergency department completion as low as 17% (Kadom et al., 2022). Tracking systems work: one program raised completion from 30.8% to 50.7% (Zaki-Metias et al., 2023), a dedicated tracking system raised it from 43% to 71% (Makeeva et al., 2021), and structured recommendation fields reached 87.4% loop closure (Reed Smith, 2022).

Follow-up completion before and after tracking

Figure 6 rebuild. Data: Zaki-Metias et al. (2023); Makeeva et al. (2021). Structured field result: Reed Smith (2022).

View the published figure
Published Figure 6: tracking systems close more follow-up loops
Figure 6. Follow-up completion before and after tracking programs.
Off site81 minED CT median scan to final
On site58 min13,533 exams, 2025 to 2026

Operating tactics 0 of 5 in place

N

Section 10 · Financial results

Net Revenue

Are we paid what we earned, and how fast?

Net revenue is the product of a long chain: the contracted price, accurate charge capture, valid authorization, a clean claim, a timely payment, and the collection of patient balances. Each link leaks, and the leaks compound.

Table 10. Net Revenue statistics

Medicare PFS payment

Formula[(wRVU × GPCI work) + (PE RVU × GPCI PE) + (MP RVU × GPCI MP)] × conversion factor

Reference point2027 CF $32.6286 (non-APM)

ACC, 2026

Net revenue per exam

FormulaNet patient revenue ÷ completed exams, by modality and payer

Reference pointLocal; trend monthly

Local

Payer yield versus Medicare

FormulaPayer allowed amount ÷ Medicare allowed for the same CPT mix

Reference pointCommercial imaging about 2.4 times Medicare Advantage at the same hospital and insurer

Radiology Business, n.d.

Initial denial rate

FormulaClaims denied on first submission ÷ claims submitted

Reference pointIndustry guidance below 8% to 10%

ADSC, 2026

Days in accounts receivable

FormulaEnding AR ÷ average daily charges (or net revenue)

Reference pointRBMA median nearly 31 days

Radiology Business, 2023

AR older than 120 days

FormulaAR over 120 days ÷ total AR

Reference pointAbout 16% in the RBMA survey

Radiology Business, 2023

Net collection rate

FormulaPayments ÷ (charges − contractual adjustments)

Reference point95% or higher; best performers near 98%

Revecore, 2025

Cost to collect

FormulaBilling and collection cost ÷ procedures (or ÷ collections)

Reference pointAverage billing cost over $3 per procedure (RBMA)

Radiology Business, 2023

Prior authorization appeal yield

FormulaOverturned denials ÷ appealed denials

Reference point20.5% overturned for advanced imaging versus 4.1% for all services

AuntMinnie, 2026b

Site-neutral revenue at risk

FormulaMedicare non-contrast exams in APCs 5521 to 5524 at excepted off-campus PBDs × OPPS payment × 0.60

Reference pointPayment falls to 40% of OPPS on January 1, 2027

AHA, 2026b; ACR, 2026a

What the evidence says

Revenue cycle benchmarks for radiology often come from industry rather than peer-reviewed sources, so use them as starting points. The RBMA 2023 accounts receivable survey of 112 respondents found a median AR of nearly 31 days, about 16% of receivables older than 120 days, and an average billing cost above $3 per procedure (Radiology Business, 2023). Industry guidance places net collection at 95% or higher (Revecore, 2025) and the initial denial rate below 8% to 10% (ADSC, 2026).

One imaging network reported reducing its denial rate from 11.9% to 7.6% after revenue cycle process changes (Waystar, 2025). About 20.5% of advanced imaging prior authorization denials were overturned on independent review, roughly five times the rate for other services (AuntMinnie, 2026b). CMS’s interoperability and prior authorization rule requires impacted payers to give a specific reason for denials beginning in 2026, making denial reasons analyzable (Radiology Business, 2024).

Price is the other half of yield. Within the same hospital the maximum commercial negotiated price for shoppable radiology services averaged 3.8 times the minimum (Jiang et al., 2022). A payer yield table, which expresses each contract as a percentage of Medicare for the department’s actual CPT mix, is the clearest way to see where contracts are weak.

Revenue is a chain, and every link leaks

Enter the share of expected revenue each link retains. Leaks multiply, they do not add.

Revenue retained87.7%
Leak, compounded12.3%
Per $1M expected$123,473

Illustrative teaching inputs, not benchmarks. Replace with local data.

Operating tactics 0 of 6 in place

G

Section 11 · Financial results

Gross Margin

Does each exam, and each scanner hour, cover its cost?

Gross margin closes the loop by asking whether the revenue earned by an exam, and by an hour of scanner time, covers what it costs to produce. Time-driven activity-based costing (TDABC) multiplies the minutes each resource spends on each exam step by that resource’s capacity cost rate.

Table 11. Gross Margin statistics

Capacity cost rate

FormulaTotal cost of a resource ÷ practical capacity minutes of that resource

Reference pointCompute for scanner, technologist, nurse, radiologist, and space

TDABC method

Cost per exam (TDABC)

FormulaΣ (minutes in step × capacity cost rate) + supplies and contrast

Reference pointPediatric brain MRI: $262 nonsedated, $842 sedated, $135 limited

Hayatghaibi et al., 2023

Contribution margin per exam

FormulaNet revenue per exam − variable cost per exam

Reference pointLocal; by exam family and payer

Local

Contribution margin per scanner hour

FormulaΣ contribution margin of exams in the hour ÷ staffed hours

Reference pointLocal; the decisive metric when table time is the constraint

This report

Break-even volume

FormulaFixed costs for the period ÷ contribution margin per exam

Reference pointSee worked example in Section 12

This report

Labor cost ratio

FormulaLabor cost ÷ net revenue

Reference pointLocal trend; pair with worked hours per weighted exam

Local

What the evidence says

TDABC studies in imaging consistently show that time drives the largest share of costs. A three-hospital TDABC analysis of pediatric outpatient noncontrast brain MRI found mean costs of $262 for nonsedated, $842 for sedated, and $135 for limited exams, with acquisition duration the largest influence on cost at each hospital (Hayatghaibi et al., 2023).

At Mayo Clinic, TDABC applied to MR enterography in more than 1,000 procedures reduced non-value-added cost by 13%, staff time from 198 to 165 minutes, and patient process time from 102 to 85 minutes (RSNA, 2016).

The lesson for leaders is that cost per exam is largely a function of minutes, so the same tactics that raise capacity (shorter protocols, parallel preparation, fewer incomplete exams) also lower unit cost.

Time drives cost

Hayatghaibi et al. (2023); RSNA (2016).

Operating tactics 0 of 4 in place

About the model. The IMAGING Performance Framework is an organizing and teaching model developed by Dr. Emrick for this report. It synthesizes published metrics but has not been empirically validated as a composite measure.

12

Worked example: one MRI scanner, one year

Statistics become persuasive when they are tied together. This model shows how intake, capacity, workforce, revenue, and margin statistics interact on a single outpatient MRI scanner. All inputs are illustrative assumptions chosen for teaching, not benchmarks. Replace them with local data; the defaults reproduce Tables 12 and 13 of the report exactly.

Scanner Capacity and Break-even calculator

Edit either scenario. Results update instantly.

Current state

Redesigned state

Shared assumptions

Defaults reproduce Table 13.
Table 13. Worked example results (live)
ResultCurrent stateRedesigned stateChange
Available slots per week104.0117.0+13.0
Completed exams per week93.6110.0+16.4
Completed exams per year4,8675,719+852
Exams per staffed scanner hour1.201.41+0.21
Productive utilization (table minutes ÷ staffed minutes)90.0%94.0%+4.0 points
Technologist FTE and cost2.73 FTE; $338,8592.73 FTE; $338,859None
Break-even exams per week (fixed ÷ margin)47.947.9None
Weekly contribution margin$39,780$46,742+$6,962
Annual contribution after fixed costs$1,009,701$1,371,699+$361,998
Annual margin lost to empty slots$229,840$155,142−$74,698

Weekly slot flow: where the capacity goes

Figure 7 rebuild, live from the inputs.

View the published figure
Published Figure 7: one MRI scanner, one week
Figure 7. Weekly slot flow for the illustrative MRI scanner, current versus redesigned state.

Lesson 1

Break-even is low; the margin is in the last exams

The scanner breaks even at about 48 exams a week, roughly half its current volume. Each additional completed exam adds nearly its full $425 contribution, so the redesign is worth about $361,998 a year without new equipment or staff.

Lesson 2

An empty slot has a price

At current performance about 541 slots go unused each year, worth about $229,840 in contribution. That is the number to put beside the cost of a reminder program, a backfill coordinator, or transportation support.

Lesson 3

Higher utilization carries a warning

Productive utilization moves from 90.0% to 94.0%, where the queue term u ÷ (1 − u) rises from 9.0 to 15.7. The redesign works because shorter, standardized protocols also reduce service-time variability. Protect one flexible slot in every four-hour block for add-ons and overruns.

Policy shocks are rate variances

Price the 2027 conversion factor cut and site-neutral exposure on this scanner.

Annual revenue (current state)$2,530,944
2.31% conversion factor cut$17,556Report rounds to about $17,600
Site-neutral revenue at risk$180,0001,200 × $250 × 0.60

Both numbers arrive regardless of operating performance. Report them as rate variances so they are not mistaken for operating failure.

Table 12. Worked example inputs (illustrative)
InputCurrent stateRedesigned stateBasis
Staffed hours per week78 (Mon to Fri 7 a.m. to 9 p.m.; Sat 8 a.m. to 4 p.m.)78 (unchanged)Assumption
Standard slot length45 minutes40 minutesProtocol and turnover redesign (Section 6)
Lost slots (no-shows plus unfilled late cancellations)10%6%Lead-time cap, risk outreach, backfill (Section 5)
Net revenue per completed exam$520$520Assumption: blended payer mix
Variable cost per exam$95$95Supplies, contrast, linen, billing
Technologist cost2.73 FTE at $95,480 plus 30% benefits = $338,859Unchanged1.25 on duty × 78 h ÷ 40 h × 1.12 paid-to-worked; BLS median wage
Other fixed costs per year$720,000$720,000Depreciation $260k; service $150k; front desk $90k; space $120k; overhead $100k
5

Access and queue tools

Two calculators from the Intake and Interpretation domains: what lead time costs in empty slots, and what a turnaround target means for the reading worklist.

No-show and Lead-time calculator

Rosenbaum et al. (2018) rates by modality and by lead time. Combine them, or enter your own local rate.

Estimated no-show rate6.0%
No-shows per year…
Margin lost per year…
Recovered by the lead-time cap…

Method, disclosed. The study reports modality and lead-time rates separately. This tool scales the modality rate by the lead-time rate relative to the 3.25% overall rate (for example, MRI at 30 days = 3.70% × 5.26 ÷ 3.25), interpolating lead time on a log scale between the published 7, 30, and 182 day points and holding the end values beyond them. It is an author-derived teaching approximation, not a published model. Populations differ widely: one MRI program reported a 19.3% baseline (Chong et al., 2020). Use the local override when you have your own rate.

Reading Queue calculator

Little’s Law turns a turnaround target into a worklist limit; Kingman shows how close the readers are to the steep part of the curve.

Worklist limit for target30
Implied average wait now90 min
Reader utilization88.9%
Queue term u ÷ (1 − u)8.0

The worklist is 30 studies above the target-consistent level.

Little (1961); Kingman (1961). Assumes a stable arrival rate across the window; set separate targets and limits by priority class.

10

Payment and revenue tools

Four calculators from the Net Revenue domain and Section 2. Each shows its formula and source.

Medicare Payment calculator

Payment = [(wRVU × GPCI work) + (PE RVU × GPCI PE) + (MP RVU × GPCI MP)] × conversion factor

Per service, 2026$33.40
Per service, 2027$32.63
Annual difference−$772.30Change: −2.31%

Defaults are illustrative RVUs summing to 1.00 with GPCIs of 1.000, so 1,000 services reproduce Table 2 exactly. Enter code-level values from the CMS PFS relative value file. Does not model RVU revaluation or the efficiency adjustment.

Site-neutral Exposure calculator

Revenue at risk = affected Medicare exams × OPPS payment × 0.60

Affected by the 2027 policy?Yes
New payment per exam$100.00
Revenue at risk per year$180,000

Excepted off-campus, non-contrast imaging is paid at 40% of OPPS beginning January 1, 2027.

AHA, 2026b; ACR, 2026a; Phelps Dunbar, 2026. Confirm code-level APC assignment in the final rule addenda.

Revenue Variance calculator

Separate what volume did from what rate and mix did.

Prior revenue$4,800,000
Current revenue$4,929,000
Volume variance+$288,000
Rate and mix variance−$159,000
Total change+$129,000

The department grew, but each exam earned less.

Revenue Cycle Health panel

Enter your values; each is scored against the IMAGING Scorecard starting thresholds (Table 14).

Compute days in AR and net collection rate from raw figures
Days in AR36.4
Net collection rate96.0%

RBMA 2023 survey via Radiology Business (2023); ADSC (2026); Revecore (2025). Industry reference points; use as starting thresholds.

13

The IMAGING Scorecard: starting thresholds

Enter local values to grade each statistic green, amber, or red. Where two bands share a boundary value, the boundary belongs to the better band. These are starting thresholds: each is anchored to a published reference point or a principle in the report, none has been validated as a performance standard, and every department should recalibrate after establishing its own baseline over at least three months.

IIntake and AccessNot scored
MMachine CapacityNot scored
AAssigned WorkforceNot scored
GGetting It RightNot scored
IInterpretationNot scored
NNet RevenueNot scored
GGross MarginNot scored
Green 0 Amber 0 Red 0Not entered 17
Table 14. IMAGING Scorecard starting thresholds with your values
DomainStatisticYour valueStatusGreen / Amber / RedAnchor
IDays to third next available, routine outpatient MRIdaysNot entered7 or fewer8 to 14More than 14Daye et al., 2018
INo-show rate, outpatient MRI%Not entered4% or less4% to 7%More than 7%Rosenbaum et al., 2018
IAuthorization on file 48 hours before exam%Not entered98% or more95% to 98%Below 95%Local policy
MSlot utilization%Not entered80% to 90%70% to 80% or 90% to 95%Below 70% or above 95%Queueing (Section 3.5)
MOn-time start rate%Not entered75% or more60% to 75%Below 60%RSNA News, 2025
MUptime%Not entered98% or more96% to 98%Below 96%OEM guarantees
AVacancy rate versus ASRT national rate for the modality%Not enteredAt or belowUp to 2 points aboveMore than 2 points aboveAllegretto, 2025
GRadiography reject rate%Not entered5% to 8%8% to 10%Above 10% or below 5%Little et al., 2023
IED CT exam-complete-to-final, medianminNot entered45 minutes or less46 to 60 minutesMore than 60 minutesRadiology Business, 2026b
ITurnaround tail ratio (p90 ÷ median)×Not entered2 or less2 to 4More than 4Section 3.2
IOutpatient next-day read share%Not entered2% or less2% to 7%More than 7%Radiology Business, 2026a
IIncidental follow-up completion%Not entered85% or more70% to 85%Below 70%Kadom et al., 2022; Reed Smith, 2022
NInitial denial rate%Not entered8% or less8% to 10%More than 10%ADSC, 2026
NDays in accounts receivabledaysNot entered31 or fewer32 to 45More than 45Radiology Business, 2023
NAR older than 120 days%Not entered12% or less12% to 16%More than 16%Radiology Business, 2023
NNet collection rate%Not entered97% or more95% to 97%Below 95%Revecore, 2025
GContribution margin per scanner hour versus plan% of planNot enteredAt or above planUp to 10% belowMore than 10% belowLocal budget

Status labels carry an icon and a word as well as a color. Values stay in this browser only; nothing is sent to a server.

14

A 90-day implementation plan

Statistics change behavior only when they are produced reliably, reviewed on a fixed rhythm, and connected to decisions. This plan moves a department from scattered reports to a governed scorecard in one quarter. Tick actions as they are completed; progress stays in this browser.

0 of 15 actions complete
  1. 1

    Define

    Weeks 1 to 4

    Deliverable: Signed data dictionary; three-month baseline

  2. 2

    Diagnose

    Weeks 5 to 8

    Deliverable: Baseline scorecard; top five gaps ranked by dollars and patient impact

  3. 3

    Act

    Weeks 9 to 12

    Deliverable: Tactic charters; first post-change run charts

  4. 4

    Govern

    Ongoing

    Deliverable: Standing governance calendar

Table 15. 90-day implementation plan
PhaseWeeksActionsDeliverable
DefineWeeks 1 to 4Build the data dictionary: numerator, denominator, window, and population for every scorecard statistic. Validate RIS, PACS, EHR, and billing timestamps. Deduplicate CPT lines and handle modifier 26 consistently.Signed data dictionary; three-month baseline
DiagnoseWeeks 5 to 8Plot run charts for each statistic. Report medians, p90s, and tail ratios. Compute contribution margin per scanner hour for each modality. Run TDABC on three high-volume exams. Analyze denials by reason code. Model site-neutral exposure by location.Baseline scorecard; top five gaps ranked by dollars and patient impact
ActWeeks 9 to 12Launch three tactics with owners (for example, lead-time cap with backfill list, protocol and slot redesign on one scanner, authorization work queue). Hold a weekly 15-minute operations huddle. Hold a monthly scorecard review.Tactic charters; first post-change run charts
GovernOngoingReview the scorecard monthly with physician and finance partners. Review payer yield quarterly. Recalibrate thresholds after six months.Standing governance calendar

Radiology Leadership Research · Kelly Emrick, DHSc, PhD, MBA, BSRT(ARRT)R

Busy is not productive.

Ten numbers every radiology manager should carry into 2027.

  1. 012.31%

    Conversion factor cut

    The 2027 non-APM Medicare physician fee schedule conversion factor falls from $33.4009 to $32.6286. A rate variance, not a volume variance.

    AHA, 2026a; ACC, 2026
  2. 0240%

    Site-neutral rate

    Non-contrast imaging in excepted off-campus PBDs is paid at 40% of OPPS, removing about $260 million in 2027.

    AHA, 2026b; ACR, 2026a
  3. 03177%

    Turnaround increase

    Mean Medicare outpatient interpretation turnaround, 2014 to 2024; next-day reads rose from 1.97% to 7.39%.

    HPI, 2026a
  4. 0419.4%

    CT vacancy rate

    An all-time high; MRI reached 17.4% in the same ASRT 2025 survey.

    Allegretto, 2025
  5. 059.46%

    No-shows at six months of lead time

    Versus 2.71% at one week across 2.9 million outpatient imaging visits.

    Rosenbaum et al., 2018
  6. 069x

    Queue at 90% utilization

    Relative queue wait versus a resource run at 50%; 19x at 95%.

    Kingman, 1961
  7. 078%

    Reject rate target

    Investigate above 10% or below 5%; too low can mean poor images reach the reader.

    Little et al., 2023
  8. 0820.5%

    PA denials overturned

    Advanced imaging prior authorization denials overturned on independent review, versus 4.1% for other services.

    AuntMinnie, 2026b
  9. 0931

    Days in AR, median

    About 16% of radiology receivables are older than 120 days.

    Radiology Business, 2023
  10. 10$362K

    One scanner, one year

    Annual contribution gained from a five-minute slot cut and a four-point drop in lost slots. No new equipment.

    Section 12 worked example

Measure it with Dr. Emrick’s

IMAGING Performance Framework

IIntake and AccessMMachine CapacityAAssigned WorkforceGGetting It RightIInterpretationNNet RevenueGGross Margin
kellyemrick.com  |  kellyemrick.org  |  kellyemrick.blog
A

Formula quick reference

Appendix A. Filter by name or formula.

Table 17. Formula quick reference
StatisticFormula
Tail ratiop90 turnaround ÷ median turnaround
Little’s LawItems in queue = arrival rate × average time in system
Queue utilization term (Kingman)u ÷ (1 − u), multiplied by arrival and service variability terms
Slot utilizationScheduled minutes ÷ staffed minutes
Productive utilizationCompleted table minutes ÷ staffed minutes
Exams per staffed scanner hourCompleted exams ÷ staffed hours
Uptime(Base hours − unplanned downtime) ÷ base hours
No-show rateNo-shows ÷ appointments scheduled 24 hours before the exam
Vacancy rateOpen budgeted positions actively recruited ÷ budgeted positions
Reject rateRejected images ÷ total images acquired
Medicare PFS payment[(wRVU × GPCI work) + (PE RVU × GPCI PE) + (MP RVU × GPCI MP)] × conversion factor
Payer yieldPayer allowed ÷ Medicare allowed for the same CPT mix
Days in AREnding AR ÷ average daily charges
Net collection ratePayments ÷ (charges − contractual adjustments)
Site-neutral revenue at riskAffected Medicare exams × OPPS payment × 0.60
Capacity cost rateResource cost ÷ practical capacity minutes
TDABC cost per examΣ (step minutes × capacity cost rate) + supplies
Contribution margin per examNet revenue per exam − variable cost per exam
Break-even volumeFixed costs ÷ contribution margin per exam
Volume variance(Current exams − prior exams) × prior revenue per exam
Rate and mix variance(Current revenue per exam − prior revenue per exam) × current exams
16

Limitations

  1. Published benchmarks for radiology operations vary by setting, era, and definition. The largest no-show study covers one academic system from 2000 to 2015; national MRI throughput data come from Canada; and many revenue cycle reference points come from industry surveys and vendors rather than peer-reviewed research.
  2. The ASRT vacancy survey had a 2.6% response rate, and the Neiman turnaround analysis is observational, limited to Medicare fee-for-service outpatient claims, and measured in calendar days.
  3. The 2027 payment figures reflect final rules released November 4, 2026; code-level impacts depend on RVU revaluation, and Congress could alter the conversion factor before January 1.
  4. The IMAGING Performance Framework and scorecard thresholds are organizing and teaching tools synthesized for this report; they have not been empirically validated as composite measures, and local recalibration of the thresholds is recommended.
  5. The worked example is illustrative; it shows how statistics interact, not how to estimate any specific department’s results.
V

Verification ledger

Every worked number in the report was recomputed independently for this dashboard.

Table 13 worked example (all rows)

Reproduces exactly

Available slots 104.0 / 117.0 through annual contribution $1,009,701 / $1,371,699 and the $361,998 gain.

Table 2 conversion factors

Reproduces exactly

−2.31% and −$772.30 per 1,000 RVUs (non-APM); −1.83% and −$612.70 (APM).

Table 3 revenue variance

Reproduces exactly

+$288,000 volume, −$159,000 rate and mix, +$129,000 total.

Little’s Law and Kingman terms

Reproduces exactly

60 and 30 studies; 2.3, 4.0, 5.7, 9.0, 19.0.

Conversion factor impact on the worked scanner

Consistent

Recomputes to $17,556 using the exact 2.3122% change; the report rounds to about $17,600.

Turnaround increase, 2014 to 2024

Rounding difference, disclosed

From the printed endpoints (2 h 11 min to 6 h 1 min) the increase is 175.6%; the published 177% comes from unrounded source data.

Chong et al. relative improvement

Rounding difference, disclosed

From the printed rates (19.3% to 15.9%) the relative reduction is 17.6%; the report cites 17.2%, likely computed from unrounded rates.

Figure 7 lost slots, redesigned state

Display rounding

The model gives 7.02 lost slots per week; the published figure prints 7.

R

References

Linked citations from the report. Filter by source type.

  1. ADSC. (2026, June 9). Radiology billing in 2026: Reducing denials, protecting revenue, and leveraging AI. www.adsc.com/blog/radiology-billing-in-2026-reducing-denials-protectin…
  2. Allegretto, A. (2025, July 28). ASRT survey shows vacancy rates still high among imaging departments. AuntMinnie. www.auntminnie.com/practice-management/article/15751626/asrt-survey-sh…
  3. American College of Cardiology. (2026, November 5). CMS releases final 2027 Medicare Physician Fee Schedule and Hospital OPPS rules. www.acc.org/Latest-in-Cardiology/Articles/2026/11/05/14/15/CMS-Release…
  4. American College of Radiology. (2026a, November 4). CMS finalizes site-neutral payments for non-contrast imaging services in OPPS. www.acr.org/News-and-Publications/2026/cms-neutral-payments-for-non-co…
  5. American College of Radiology. (2026b). Detailed summary of radiology provisions in the 2027 Medicare Physician Fee Schedule proposed rule. edge.sitecorecloud.io/americancoldf5f-acrorgf92a-productioncb02-3650/m…
  6. American College of Radiology. (2026c, July). Early summary of 2027 MPFS proposed rule released. www.acr.org/News-and-Publications/2026/early-summary-of-2027-mpfs-prop…
  7. American Hospital Association. (2026a, November 4). CMS issues CY 2027 physician fee schedule final rule. www.aha.org/news/headline/2026-11-04-cms-issues-cy-2027-physician-fee-…
  8. American Hospital Association. (2026b, November 4). CMS finalizes increases to Medicare hospital outpatient department payment rates, changes to site-neutral and 340B for 2027. www.aha.org/news/headline/2026-11-04-cms-finalizes-increases-medicare-…
  9. AuntMinnie. (2015). PACS audit data unlock ED image viewing stats. cdn.auntminnie.com/imaging-informatics/enterprise-imaging/pacs-vna/art…
  10. AuntMinnie. (2017). DR database can improve reject rate analysis. www.AuntMinnie.com/clinical-news/digital-x-ray/article/15618867/dr-dat…
  11. AuntMinnie. (2026a, August). Imaging turnaround times continued to climb in 2024. www.auntminnie.com/practice-management/administration/article/15831662…
  12. AuntMinnie. (2026b). SIIM-CAIMI: 20% of advanced imaging prior auth denials get overturned. www.auntminnie.com/clinical-news/mri/article/15975517/siimcaimi-20-of-…
  13. AuntMinnie. (2026c). HPI: Evidence contradicts broad claims about AI, radiology workforce. www.auntminnie.com/imaging-informatics/artificial-intelligence/article…
  14. AuntMinnie. (2026d). ARRS: Emergency rads should brace for future workforce trends. www.auntminnie.com/practice-management/article/15822266/arrs-emergency…
  15. AuntMinnie. (2026e, July). 2027 MPFS proposed rule would lift radiology reimbursement. www.auntminnie.com/practice-management/administration/economics/articl…
  16. Axis Imaging News. (2025). Radiologist shortage to persist through 2055 without intervention. axisimagingnews.com/management-staffing/staffing-issue/job-market/radi…
  17. Becker’s Hospital Review. (2025). The wRVU volume gap across specialties. www.beckershospitalreview.com/compensation-issues/the-wrvu-gap-across-…
  18. Bureau of Labor Statistics. (2026). Occupational outlook handbook: Radiologic and MRI technologists. U.S. Department of Labor. www.bls.gov/ooh/healthcare/radiologic-technologists.htm
  19. Canada’s Drug Agency. (2024). Average volume of MRI exams conducted per hour across Canada (CMII Service Report CM0008). canjhealthtechnol.ca/index.php/cjht/article/download/CM0008/1752?inlin…
  20. Canada’s Drug Agency. (2025). MRI exam throughput per unit per hour in Canada (CMII Service Report CM0040). www.canjhealthtechnol.ca/index.php/cjht/article/download/CM0040/CM0040
  21. Centers for Medicare & Medicaid Services. (2026). CY 2027 payment policies under the Medicare Physician Fee Schedule (CMS-1848-F). www.cms.gov/medicare/payment/fee-schedules/physician/federal-regulatio…
  22. Chong, L. R., et al. (2020). Artificial intelligence predictive analytics in the management of outpatient MRI appointment no-shows. American Journal of Roentgenology. Summary via TechTarget. www.techtarget.com/healthtechanalytics/news/366591512/Predictive-Analy…
  23. Daye, D., et al. (2018). Impact of delayed time to advanced imaging on missed appointments across different demographic and socioeconomic factors. Journal of the American College of Radiology, 15(5). Summary via Health Imaging. healthimaging.com/node/89047
  24. Harvey L. Neiman Health Policy Institute. (2026a, August 4). Imaging interpretation turnaround time continued to increase in 2024, by 27% [News release]. Newswise. www.newswise.com/articles/imaging-interpretation-turnaround-time-conti…
  25. Hayatghaibi, S. E., Cazaban, C. G., Chan, S. S., Dillman, J. R., Du, X. L., Huang, Y. T., Mikhail, O. I., & Swint, J. M. (2023). Pediatric outpatient noncontrast brain MRI: A time-driven activity-based costing analysis at three U.S. hospitals. American Journal of Roentgenology, 220(5), 747 to 756. doi.org/10.2214/AJR.22.28490
  26. Huff, M. (2015). VA facility improves patient access to MRI services. AuntMinnie. www.auntminnie.com/clinical-news/mri/article/15612414/va-facility-impr…
  27. Iversen, G. (2025a, July 30). ASRT survey finds CT technologist vacancy rates nearing 20%. DOTmed. www.dotmed.com/news/story/65194
  28. Iversen, G. (2025b, February 18). US radiologist shortage poised to continue through 2055: Study. DOTmed. www.dotmed.com/news/story/64371
  29. Jiang, J. X., Gupta, S., Forman, H. P., & Bai, G. (2022). Price variability for common radiology services within U.S. hospitals. Radiology. RSNA press release. www.rsna.org/media/press/i/2374
  30. Kadom, N., Venkatesh, A. K., Shugarman, S. A., Burleson, J. H., Moore, C. L., & Seidenwurm, D. (2022). Novel quality measure set: Closing the completion loop on radiology follow-up recommendations for noncritical actionable incidental findings. Journal of the American College of Radiology, 19(7), 881 to 890. doi.org/10.1016/j.jacr.2022.03.017
  31. KFF. (2026). The Trump administration continues to advance incremental site-neutral payment reforms. www.kff.org/quick-insights/the-trump-administration-continues-to-advan…
  32. Kingman, J. F. C. (1961). The single server queue in heavy traffic. Mathematical Proceedings of the Cambridge Philosophical Society, 57(4), 902 to 904. doi.org/10.1017/S0305004100036094
  33. Lacson, R., Pianykh, O., Hartmann, S., Johnston, H., Daye, D., Flores, E., Kapoor, N., & Khorasani, R. (2024). Factors associated with timeliness and equity of access to outpatient MRI examinations. Journal of the American College of Radiology. doi.org/10.1016/j.jacr.2023.12.028
  34. Lee, R. K., Cohen, M., David, N., & Matalon, T. (2020). Transitioning to peer learning: Lessons learned. Journal of the American College of Radiology. doi.org/10.1016/j.jacr.2020.09.058
  35. Little, J. D. C. (1961). A proof for the queuing formula: L = λW. Operations Research, 9(3), 383 to 387. doi.org/10.1287/opre.9.3.383
  36. Little, K. J., Reiser, I., Apgar, B., Dalal, P., Dave, J. K., Fisher, R. F., et al. (2023). AAPM Task Group Report 305: Guidance for standardization of vendor-neutral reject analysis in radiography. Journal of Applied Clinical Medical Physics, 24(5), e13938. www.ncbi.nlm.nih.gov/pmc/articles/PMC10161059/
  37. Makeeva, V., Schofield, K., Davis, M., & Kadom, N. (2021). Managing incidental findings. Applied Radiology. appliedradiology.com/articles/managing-incidental-findings
  38. Medical Economics. (2026, November 4). Medicare’s final 2027 fee schedule cuts physician pay more than proposed but softens the same-day visit penalty. www.medicaleconomics.com/view/medicare-s-final-2027-fee-schedule-cuts-…
  39. Merritt, C. R. B., & Baram-Clothier, E. (2010). Image interpretation discrepancy rates measured by external peer review [Conference abstract]. American Medical Foundation for Peer Review and Education. www.medicalfoundation.org/wp-content/uploads/2013/09/AMF-Radiology-Abs…
  40. Phelps Dunbar. (2026, July). CY 2027 OPPS proposed rule: Major payment changes ahead for hospitals. www.phelps.com/insights/cy-2027-opps-proposed-rule-major-payment-chang…
  41. Philips. (2025). Uptime guarantee terms for imaging services. www.documents.philips.com/assets/20250519/b926d318d35a43328c5fb2e200b3…
  42. Radiology Business. (n.d.). Same hospital, same insurer, but imaging prices twice as high for commercial vs. Medicare Advantage plans. radiologybusiness.com/topics/healthcare-management/healthcare-economic…
  43. Radiology Business. (2023). We can do better: Practices leaving money on the table, 2023 RBMA Accounts Receivable Survey shows. radiologybusiness.com/topics/healthcare-management/healthcare-economic…
  44. Radiology Business. (2024). CMS to streamline prior authorization process that has plagued radiology. radiologybusiness.com/node/251036
  45. Radiology Business. (2025). Radiology among specialties seeing greatest year-over-year gains in compensation: AMGA. radiologybusiness.com/topics/healthcare-management/radiologist-salary/…
  46. Radiology Business. (2026a, August). Imaging interpretation turnaround times increase 27% in 1 year. radiologybusiness.com/topics/healthcare-management/healthcare-economic…
  47. Radiology Business. (2026b). On-site radiologist coverage linked to faster emergency CT reporting. radiologybusiness.com/topics/healthcare-management/healthcare-staffing…
  48. Reed Smith. (2022). How prevalent is failure to follow up on radiologists’ incidental findings and their recommended actions? Health Industry Viewpoints. viewpoints.reedsmith.com/post/102htla/how-prevalent-is-failure-to-foll…
  49. Revecore. (2025). Healthcare accounts receivable benchmarks. www.revecore.com/insights/resources/healthcare-ar-benchmarks
  50. Rosenbaum, J. I., Mieloszyk, R. J., Hall, C. S., Hippe, D. S., Gunn, M. L., & Bhargava, P. (2018). Understanding why patients no-show: Observations of 2.9 million outpatient imaging visits over 16 years. Journal of the American College of Radiology, 15(7). Summary via AuntMinnie. www.auntminnie.com/practice-management/article/15620379/why-dont-patie…
  51. RSNA. (2016). Cost assessment tool helps reduce MRI time and expense. RSNA 2016 Daily Bulletin. rsna2016.rsna.org/dailybulletin/index.cfm?pg=16thu12
  52. RSNA News. (2025, May). Optimized MRI suites enable high-volume turnaround and better patient access. www.rsna.org/news/2025/may/optimized-mri-suites
  53. Siemens Healthineers. (n.d.). Uptime guarantee (diagnostic imaging). marketing.webassets.siemens-healthineers.com/4dc33ee4300a82d9/3e8a6652…
  54. van der Linden, M. C., Khursheed, M., Hooda, K., Pines, J. M., & van der Linden, N. (2019). The impact of a multimodal intervention on emergency department crowding and patient flow. International Journal of Emergency Medicine, 12, 21. intjem.biomedcentral.com/articles/10.1186/s12245-019-0238-7
  55. Waystar. (2025). ProScan Imaging success story. www.casestudies.com/company/waystar/case-study/a-radiology-networks-jo…
  56. Yacoub, J. H., Obara, P., & Bova, D. (2019). Integrating peer review in PACS markedly increases reported discrepancies. American Journal of Roentgenology. discover.luc.edu/works/27414
  57. Zaki-Metias, K. M., MacLean, J. J., Satei, A. M., Medvedev, S., Wang, H., Zarour, C. C., & Arpasi, P. J. (2023). The FIND program: Improving follow-up of incidental imaging findings. Journal of Digital Imaging, 36, 804 to 811. doi.org/10.1007/s10278-023-00780-6

Kelly Emrick, DHSc, PhD, MBA, BSRT(ARRT)R · Operational and Financial Metrics for the Radiology Manager · November 2026

kellyemrick.com  |  kellyemrick.org  |  kellyemrick.blog

Educational dashboard. Thresholds are starting points for local calibration; worked-example inputs are illustrative. Verify payment figures against the CMS final rules before budgeting.

The IMAGING Performance Framework for Radiology Managers

Homekellyemrick.com